Refund policy

Return Policy

At Velorta, we are committed to providing quality products and a seamless shopping experience. Please read our return policy carefully before placing an order.

Returns

Velorta does not offer voluntary returns or exchanges for products purchased through our store. All sales are considered final unless otherwise required by applicable consumer protection laws.

If your order arrives damaged, defective, or you receive the wrong item, please contact our support team within 7 days of delivery. Include your order number along with clear photos of the product and packaging so we can review your request.

Non-Returnable Items

The following items are not eligible for return or exchange:

Opened or used skincare products.
Personal care or hygiene products once unsealed.
Items showing signs of use or damage caused after delivery.
Products returned without prior authorization.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible. Once your request has been reviewed and approved, we will provide an appropriate solution, which may include a replacement or refund where applicable.